When you provide us with personal information to complete a *transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
*N.B. Our website uses secure external payment portals (Payfast, Paypal) which means that we do not have access to your credit card, nor your banking details.
If we ask for your personal information for a secondary reason; like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
Plantup-za is very sensitive regarding collection of data of its users.
Users need only send an email requesting personal data removal from our databases. Thereafter, we will confirm user’s identity, and data will be deleted per request.
email@example.com with email subject :Personal Data deletion.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide your credit card information, the information is not seen by Plantup-za but received through PAYFAST’s payment port which is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, they follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Data Collected to Manage Your membership and subscriptions: At checkout, we will collect your name, email address, billing address and phone number, username, and password. This information is used to setup your account for our site. If you are redirected to an offsite payment gateway to complete your payment,
Online shopping: When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, telephone number and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Social Media shares and login: We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time by sending us an email.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Your personal data, including IP address, may be sent to the content form service provider.
These features include: Akismet (Automattic) , WPMU DEV (incsub)
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices.
Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Who we share your data with:
If you request a password reset, your IP address will be included in the reset email.
WooCommerce- THIRD PARTY SERVICES: In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in United Kingdom (Britain) and your transaction is processed by a payment gateway located in the United States of America, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service. Information may include: Your contact information, additional information you provide on e.g. forms submitted via our website.
Our store is hosted by WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through WooCommerce’s data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Our website address is: https://plantup-za.co.za. Please see our About page for more information on Permaculture design consultation and urban food growing education services, growbag and plant nursery products and produce.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information:
Please use our website contact forms
You’ll find contact form at the bottom of page.
Send an email: contact our Privacy Compliance Officer at:
Or by snail mail postage addressed to:
Att: Privacy Compliance Officer
3 Franz Square, Steenberg,
Cape Town, Western Cape,