Submit your order online: by using one of our sales correspondence channels
N.B. Social media shops are linked to our website’s checkout & payment portals.
ONLINE SHOP’s CHECKOUT PROCESS
See Sales Policy for full details.
Short Version =
a. Place order.
Please select your delivery preference on the checkout web page.
b. Confirm shipping method.
An automated pro-forma invoice will be emailed to client.
c. Payment received notification from our bank confirms order.
d. Order will be processed.
e. Shipping process initiated.
f. Confirm receipt of goods.
1. Delivery is subject to full payment received before handing over of goods.
1.1 Goods manufacture process is completed, and transferred into client’s possession.
2. You will be requested to confirm your preferred method of receiving delivery of goods purchased.
3. Delivery in South Africa only.
Most of Plantup-za’s physical goods (including seeds) may be shipped within the borders of South Africa; using a domestic courier service.
3.1 Goods may be delivered to client’s export agent; on receipt of specific written instruction only.
2. Plants and fresh produce to be collected from Steenberg address; (see 3.1 Pickup option below):
2.1 Kindly allow for a minimum of two to four (2-4) working days after payment received;
2.1.1 Plants and produce may require re-potting and/or packaging.
2.1.2 A longer lead time required where;
e.g. plants may not be mature enough to be transported – especially as regarding pre-orders.
3. Choose from the following delivery options:
3.1 Collection by pre-arranged appointment only.
3.1.1 Zero Shipping cost added.
3.1.2 Plantup-za is a Private Home Nursery
No random collection walk-ins will be allowed:-
for security reasons.
3.1.3 Collection confirmation;
Both client and seller agree to a convenient date and time for pickup collection from PLANTUP-ZA and/or associate vendors and/or sales representative’s premises.
3.1.4 Client indicates their choice to arrange their preferred courier service,
3.1.4.1 Kindly make arrangements with your preferred courier service to contact PLANTUP-ZA as regarding a collection appointment.
3.1.5 **PLANTUP-ZA’s Steenberg address map and directions will be provided when goods is ready for collecting.
(see googlemap in contact section at bottom of web page)
3.1.6 Proof of purchase and/or identity documentation to be presented for verification before goods is handed over.
3.2 Our standard PLANTUP-ZA Courier delivery service options are:
3.2.1 PEP Stores PAXI courier service.
– Shipping charge will be calculated starting at R70.00.
– Counter to PEP Stores Counter parcel courier service.
– Three to ten working days road freight.
– Not insured (uninsured)
– Weighing 15kg or less.
– Typically delivered to National Main Cities /Centres across South Africa.
3.2.2 ARAMEX (Pick ‘n Pay) Courier Service:
– Shipping charge will be calculated starting at R100.00.
– Door to door overnight delivery service.
– Standard uninsured (not insured.)
– Optional additional insurance added on request.
– Weighing 15kg or less.
– Typically delivered to National Main Cities /Centres across South Africa.
4. Website’s automated Pro-forma invoice is an indication of standard transport costs.
4.1 Finalized billing invoice will reflect additional shipping costs.
5 Extra costs may be added after website’s automated pro-forma invoice is emailed. This may include;
5.1 PLANTUP-ZA will advise if total amount of goods do not fit courier’s standard parcel bag dimensions,
delivery cost will be adjusted accordingly;
5.1.1 Order contains too many items to fit inside a single parcel
5.1.2 and/or physical size of goods is larger than the standard sized parcel
5.2 Additional insurance if requested.
5.3 Split orders
– Vendor’s delivery options may differ from PLANTUP-ZA’s products and produce.
5.3.1 Split orders will be invoiced separately, if unavoidable;
to facilitate split delivery.
5.4 All relevant information will be communicated.
6 PLANTUP-ZA cannot be held accountable for any loss or damage incurred due to 3rd party export agents employed.
6.1 PLANTUP-ZA cannot be held accountable for any losses or damage incurred due to mishandling by domestic shipping agents.
6.2 PLANTUP-ZA will assist where possible, regarding insurance claim included in shipping costs.
6.3 Where client waivers additional insurance costs, and/or chooses to employ a shipping service of their own choice;
6.3.1 PLANTUP-ZA will be unable nor liable to assist in damage claims,
6.3.2 nor may be held accountable for any loss or damage while in transit, as handled by domestic shipping service requested by client.
Client satisfaction is priority … you grow we grow …
We invite you to access our exclusive client area for PUZA growbag tips, tricks and ideas, a forum for Plantup-za gardeners to compare seasonal notes and projects in progress and garden photo diaries
We ask that you inform us about your PUZA online shopping experience?
Was it pleasant and easy, or problematic?
– We wish to streamline order, payment and delivery process as much as humanely[sic] possible.
Send an email to plantup.za@gmail.com
Message us via WhatsApp 0822234956
Use floating Chat Button when on specific page you wish to message us about.
or
MessengerApp. @ http://m.me/plantup.za
Please inform us about web issues that;
– caused inconvenience,
– any confusion,
– suggested website improvements are welcomed,
– FAQ questions you would have found useful browsing website.
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USE *Allenby Dr or White Rd* to enter the area. We’re located in the “tame section” of Steenberg-Retreat = Square Hill. Close to the railway-line border.
#hoodBasedMicroBusinessChallenges
Sorry this is the nicest way to tell an ugly truth. – the difference between community v.s. lawlessness.
… please don’t freak out or panic…
There’s no need for the bigoted ugliness of racial profiling. ===================